Frequently asked questions

We accept Direct Bank Transfer (EFT) and PayFast. PayFast supports card payments, instant EFT, and other secure payment options. All payments are processed securely.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your shipment on the courier's website. If you have an account, you can also view order status in your account dashboard.

Orders can be modified or cancelled within 2 hours of placement. After this time, the order enters processing and cannot be changed. Please contact us immediately if you need to make changes.

Yes! We offer volume pricing on many products, especially for licenses and hardware. Contact our sales team for a custom quote on bulk orders of 10+ units.

The Worxit Dashboard License provides access to the PC web interface, giving you full visibility across all reports and modules. The admin user licence is priced at R600 per month. Additional dashboard users can be added at R75 per user per month.

The Worxit Mobile Device License is a per-device licence for mobile hardware. Each licence is R350 per device per month, excluding VAT.

Our devices are designed for maximum compatibility. Most hardware works with standard Android/iOS systems, and our platform offers API integration for custom systems. Contact us at sales@zamatrack.co.za to enquire about device compatibility.

Yes! We offer comprehensive onboarding, training sessions, and ongoing technical support. Enterprise clients receive dedicated account management and priority support. Additional dedicated onsite or virtual training can be provided at a rate of R650 per hour. Contact sales@zamatrack.co.za for a custom quote or more information.

Absolutely! We offer demo accounts and trial periods for most software solutions. Contact our sales team to arrange a personalized demonstration or trial.

Delivery anywhere in South Africa is a flat R250 excluding VAT (R287.50 including VAT). Store prices exclude VAT: 15% VAT is added at checkout to the products and to delivery. For example, an R30 order comes to R30 + R250 delivery + R42 VAT = R322.

Delivery times vary by location: Major cities (2-3 business days), Regional areas (3-5 days), Remote areas (5-7 days), and International (7-14 days). Orders are processed within 1-2 business days.

Yes, we ship internationally. International shipping costs are calculated based on weight and destination. Some products may have export restrictions.

All shipments are insured. If your package is lost or arrives damaged, contact us immediately with photos. We'll arrange a replacement or refund at no cost to you.

Under the Electronic Communications and Transactions (ECT) Act, you have the right to return goods within 7 days of delivery, for any reason and without penalty. Goods must be returned in their original condition and packaging. You will need a Return Authorization (RA) number before shipping — email sales@zamatrack.co.za with your order number to get started.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method and may take an additional 5-10 business days to reflect in your account depending on your bank.

For standard returns under the ECT Act cooling-off period, the consumer is responsible for the cost of returning the goods. If the return is due to a defective product or an error on our part, Zamatrack will cover all return shipping costs.

Contact us immediately at sales@zamatrack.co.za with photos or videos of the defect. Under the Consumer Protection Act, you are entitled to a repair, replacement, or full refund for defective goods within 6 months of delivery. Return shipping for defective items is covered by Zamatrack.

Shipping costs are non-refundable unless the return is due to our error or a defective product. In those cases, we will cover all shipping costs including the original delivery.

We offer two licence types with different pricing structures. The Worxit Dashboard License is R600 per month for the admin user, with additional dashboard users at R75 each. The Worxit Mobile Device License is R350 per device per month, and you need one for every phone, tablet or radio running the Worxit app.

Yes! You can change your subscription at any time. Upgrades take effect immediately, while downgrades apply at the next billing cycle. Contact support for assistance.

Standard licenses are non-transferable. However, you can reassign licenses between devices within your organization. Contact us if you need to transfer licenses to a different company.

You'll retain access until the end of your current billing period. Data is retained for 90 days after cancellation, allowing you to reactivate or export your information.

Contact our support team via email at sales@zamatrack.co.za. Enterprise clients have access to priority support channels and dedicated account managers. We respond within 24 hours on business days.

On-site support is available for Enterprise clients and large deployments. Contact our sales team to discuss your requirements and arrange on-site assistance.

Our support team operates Monday-Friday, 8:00 AM - 5:00 PM SAST. 24/7 online support is available for critical issues.

Your dashboard account and admin users will be created for you upon signing up to the service. All the necessary information and credentials will be provided to you during the installation and deployment process.

Absolutely. We use industry-standard encryption, secure data centers, and comply with POPIA (Protection of Personal Information Act). Your data is never shared with third parties without consent.

Yes! Dashboard accounts support multiple user roles with customizable permissions. Add team members through your account dashboard and assign appropriate access levels.

Contact our support team to have your password reset. You can reach us at sales@zamatrack.co.za and we will assist you promptly.